02-25-2016 10:58
02-25-2016 10:58
So, I'm actually having an issue with my fitbit that I thought was an issue with my phone, but after troubleshooting and talking with people at Samsung and Verizon, I think it may be a fitbit issue. The last few weeks I haven't been able to have my wifi and bluetooth connections on my phone working at the same time. When my bluetooth is on, my wifi won't connect, until I turn bluetooth off. I reset my router, did an entire factory reset on my phone, and still there are issues. I've also noticed that when I have my bluetooth scan for devices, it won't find my fitbit, but sometimes, the app still syncs. I've had the same phone and the same fitbit for over a year, and only in the last couple of weeks has it become a problem. Is anyone else experiencing similar bluetooth issues?
02-27-2016 11:40
02-27-2016 11:40
Welcome to the forums @benne070
There is a problem currently with the ChargeHR and Fitbit is aware of it - click to learn more
See if anything in there helps in your situation and let us know.