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New Fitbit Alta Will Not Setup with Galaxy Note 5

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‎03-31-2016 20:41

‎03-31-2016 20:41

I just bought my new Fitbit Alta (first Fitbit purchase), downloaded the Fitbit app on my Galaxy Note 5, and the device will not pair, find, anything. The FitBit only says "fitbit.com/setup" when it is turned on. Is there ANY solution for this? I've tried looking through other solutions, clicked on the "helpful" links, and the links are dead. Very frustrated at this point!

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2 REPLIES 2

‎04-01-2016 06:48

‎04-01-2016 06:48

Hey thre @SunsetRunner! Welcome to the Community! Let me help you out, verify that your mobile network is working properly then try doing the restart 2 or 3 times in a row you can find the instructions posted on this thread.

 

Hope it helps!

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎07-11-2016 17:08

‎07-11-2016 17:08

Everyone -- UPDATE: The Galaxy Note 5 is now listed as a supported device here. I recommend trying to sync again and/or following these troubleshooting tips if you continue to experience issues.

Erick | Community Moderator

It's all about the food! What's Cooking?

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