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Fitbit Alta not compatible with Note 5

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‎03-30-2016 05:47

‎03-30-2016 05:47

I can't find the Note 5 on the list of compatible phones. So I get no text/call notifications. This is the main reason I purchased this particular model. What can we do about this?
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‎04-09-2016 05:31

‎04-09-2016 05:31

Hello @TonyaNicole, welcome to our Fitbit Community. When a model of device is not included in the compatible list, it means it has not been fully tested and is not guarantee that all the functions will be supported by the version of your phone OS. However I it never hurts to give it a try. Please take a look at this article that will give you additional information: My tracker isn't receiving notifications from my Android mobile device.

 

Hope it works and see ya around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎07-11-2016 17:06

‎07-11-2016 17:06

@TonyaNicole -- UPDATE: The Galaxy Note 5 is now listed as a supported device here. I recommend trying to sync again and/or following these troubleshooting tips if you continue to experience issues.

Erick | Community Moderator

It's all about the food! What's Cooking?

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