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New android mobile dashboard doesn't advance to the current day

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‎10-13-2016 08:58

‎10-13-2016 08:58

Ever since I started using the new mobile dashboard in android (whatever the very latest version is - I have a Nexus 6P on Project Fi), it doesn't automatically advance to the current day. I don't have all day sync turned on, but I do have always connected enabled. I thought it was just the first sync of the day, but I just checked and it's still showing yesterday's stats, even though it says it synced. Sometimes there's an arrow on the right side of the screen to advance, right now there isn't. This morning, I was able to advance by tapping the screen and such, but it's back to showing yesterday's stats again.

 

I'm certain I've restarted my phone at least since the last app update and I just restarted my tracker yesterday.

 

Web dashboard still shows the correct information.

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2 REPLIES 2

‎10-14-2016 05:52

‎10-14-2016 05:52

It's great to see you here @meresydotes. This sounds weird, could you please provide me with a screenshot of what you are seeing on your Dashboard? In the meantime, I recommend performing a force sync by doing the following:

 

1. Tap Blaze

2. Tap Sync Now

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-14-2016 06:43

In response to AlejandraFitbit

‎10-14-2016 06:43

@AlejandraFitbit I'm old and I don't know how to take a screenshot on my phone. Also, as of this morning, it starts off showing the previous day's stats and then advances to the current day AFTER the sync. It even did the same thing just now when I synced again. I opened the app and it was showing yesterday's stats with no way to advance to today, then, after the sync finished, it advanced to today. This is better, but it's not how it should work. It should know what day it is, at least soon after opening. And it shouldn't regress to the previous day over an hour after advancing to the current day.

 

I'm also not sure what you mean by tapping my Blaze and tapping Sync Now. There is no sync option on the Blaze itself.

 

I've been unable to sync with my Windows 7 PC since January or so, and youall keep promising a fix and not delivering. Now syncing with my phone is not working correctly. It's very frustrating that you have users reporting bugs and you promise fixes and never deliver.

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