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New device won't connect

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‎05-20-2017 07:48

‎05-20-2017 07:48

I have just bought a Charge 2 and when I try and set it up my phone can't find it.  I have location and permissions switched on and bluetooth on.  My phone is a Huawei P9.  Once it got as far asking me for the code which I entered and then it failed to connect.  Any help would be appreciated.  Thank you

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‎05-20-2017 16:17

‎05-20-2017 16:17

@IreneD66, check out this thread about Huawei P9 compatibility issues:

 

https://community.fitbit.com/t5/Android-App/Huawei-P9-amp-Lite-Compatibility/m-p/1183110#M23826

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‎05-21-2017 07:21

In response to USAF-Larry

‎05-21-2017 07:21

Have managed to connect via samsung tablet, so all working now

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