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New fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2016 07:26

‎12-10-2016 07:26

Just received new hr.

Have been trying for 2 days to connect device to the app.

Disconnected old device

New fit bit fully charged and is on.

Have followed all directions an am still unable to get a connection.

What next?...

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‎12-12-2016 04:06

‎12-12-2016 04:06

Welcome to the Forums @Jrcherp. Thanks for troubleshooting this inconvenience by yourself, I would like to know if you keep having problems connecting your tracker with your phone? If you do, I recommend following the setup procedure from a computer. Once your tracker gets paired, it will sync without an inconvenience with your phone.

 

I also recommend checking if your phone is a compatible mobile device.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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