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New phone, but no synching!

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‎09-11-2018 23:57

‎09-11-2018 23:57

Hiya all, just got a new phone, well overdue, but now my Fitbit flex 2 isn't synching rather frustratingly. It's running version 2.78 but.apparently cannot find it! Any advice, thanks 

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‎09-12-2018 00:05

‎09-12-2018 00:05

Have you checked that your new phone is supported by fitbit at www.fitbit.com/devices ?

 

Do you still have your old phone? If so, make sure you delete any connection to the fitbit in the phone's bluetooth settings as this could block connection to the new phone.

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4 REPLIES 4

‎09-12-2018 00:05

‎09-12-2018 00:05

Have you checked that your new phone is supported by fitbit at www.fitbit.com/devices ?

 

Do you still have your old phone? If so, make sure you delete any connection to the fitbit in the phone's bluetooth settings as this could block connection to the new phone.

Best Answer

‎09-12-2018 00:12

In response to SteveH

‎09-12-2018 00:12

Hi, thanks for the very swift response! You've cracked it, seems it's not a
supported phone which would explain why it's not working !! Never occurred
to me that it wouldn't be supported. Thanks for the advice.
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‎12-15-2018 17:22

In response to SteveH

‎12-15-2018 17:22

I got a new phone after trading in the old phone.  New phone will not synch..Any ideas?

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‎12-16-2018 00:52

In response to wingsnaprayer

‎12-16-2018 00:52

Hi, I discovered that fitbits can only be synched on certain phones, and
the one I had got wasn't one of them ! So I had to buy another fitness
tracker which does now synch ...

Have a look at the Fitbit website to see the list of phones that do work ...

Kind regards

Sally MacMillan
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