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New versa 2 not receiving any notifications

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‎10-04-2019 23:41

‎10-04-2019 23:41

I have bought the new Versa 2 and I do not receiving any notificaties  form mobile phone Galaxy. I am getting tired try to solve it.🤔

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‎10-06-2019 12:28 - edited ‎10-06-2019 12:28

‎10-06-2019 12:28 - edited ‎10-06-2019 12:28

Hello @LoesErisman, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thank you for bringing this to my attention, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Samsung Galaxy mobile device are you using with your Fitbit? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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