help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Bluetooth on Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2019 11:49 - last edited on ‎05-20-2019 07:40 by Fitbit Moderator

‎05-19-2019 11:49 - last edited on ‎05-20-2019 07:40 by Fitbit Moderator

My Charger 2 is not sending Bluetooth signal

Restarting Bluetooth, reinstalling app, charging Charger 2 to full battery and delete Charger 2 in App to reinstall it would not help.

No app can not find device!

What can I do to get it going again as it was working for more then one year?

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎05-20-2019 07:44

‎05-20-2019 07:44

Welcome to the Forums @SwissChris64.

 

Thanks for listing all of the steps that you have tried to get your Charge 2 to connect to your phone.

 

In this case I'd like to recommend that you try to follow these steps:

  1. Go to the phone's Bluetooth settings.
  2. Look for any Fitbit devices that show up there.
  3. Remove all Fitbit devices that might show up as paired.
  4. Restart your phone.
  5. Run the set up as if you had a replacement Fitbit. 

In the meantime, I'd also like to ask you what phone is it that you are using to try and sync your Charge 2. That could shed some light into what is happening in case the steps I shared above do not work.

 

Let me know how it goes or if there are any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes