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No GPS connection with Versa

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‎09-13-2019 05:25 - last edited on ‎09-15-2019 13:31 by Fitbit Moderator

‎09-13-2019 05:25 - last edited on ‎09-15-2019 13:31 by Fitbit Moderator

My versa will not connect to gps .. keeps saying connecting.   I have tried everything including updating the app .  Any suggestions.. my versa is about 3 weeks old .

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎09-15-2019 13:31 - edited ‎09-15-2019 13:32

‎09-15-2019 13:31 - edited ‎09-15-2019 13:32

Hi @Yvonne10, it's nice to see you again posting here in the Community Forums, welcome back! Sorry for the delay in responding your post.

 

I appreciate the details that were shared in your post. To better assist you with this situation, can you please let me know which Android mobile device you're currently using to use the connected-GPS feature of your Versa? Also, when was the first time you experienced this and how many times since then? If you haven't already done so, please check our help article: Why isn't GPS working on my Fitbit device?

 

Looking forward to your reply, let me know how it goes.

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‎09-19-2019 18:47

In response to RicardoFitbit

‎09-19-2019 18:47

Having same issue for the last few days and it worked up until then.  So frustrating 

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‎09-24-2019 18:15

In response to StaceyKent

‎09-24-2019 18:15

Hi @StaceyKent, welcome aboard. Sorry for the delay in responding your post.

 

To move forward with this situation and get you back on track as soon as possible, can you please let me know which Android mobile device you're currently using? Is your Fitbit app and Android versions up to date? In the meantime I receive your answers, please take in consideration the details that were shared on my previous post and check if you're using a compatible mobile device.

 

I'll be around.

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‎09-24-2019 18:26 - edited ‎09-26-2019 19:39

In response to RicardoFitbit

‎09-24-2019 18:26 - edited ‎09-26-2019 19:39

Galaxy S8 and yes both phone and Fitbit are up to date.  The tracking my walk feature worked great until about 2 weeks ago. @RicardoFitbit 

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‎09-29-2019 17:38

In response to StaceyKent

‎09-29-2019 17:38

Thanks for your post and update @StaceyKent, my apologies for the delayed reply again.

 

I appreciate the details that were shared in your post, totally understand how frustrating this matter can be for you. Can you please let me know if you're experiencing this inconvenience with other activities or just with Walk? Please restart your device and check our help article: How do I use GPS on my Fitbit device? for more details.

 

See you around. 

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