Unable to see my account

[Gouthami67]

Hi i am not able to see my fitbit account in my phone from 22 August please help me

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Gouthami67, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please provide me more details about your concern? Are you able to use the Fitbit app? The Fitbit app opens or you're unable to use it? Are you having trouble with the login process? Which mobile device you're currently using? Please provide me as many details you can so we can move forward and get you back on track as soon as possible.

Keep me posted and let me know if you have any additional questions. 

[Gouthami67]

Hi. Thank you for your response. Well I am using Redmi 7. I changed my
phone 2 months back that time I am able to connect but after that suddenly
from august 13 I didn't synced but Ian Ian wearing Fitbit.since I am little
busy I didn't notice that. Ian having Fitbit app and yesterday I
reinstalled it again since I saw in FAQ to do so . After that I am not
getting my steps I can see only calories and that too not exactly what I'm
getting on my Fitbit and I'm not able to sync.kindly suggest me what to
do.Thank you

[RicardoFitbit]

You're welcome @Gouthami67, thanks for your reply. Sorry for the delay in responding your post.

Thanks for the details that were shared with me. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Looking forward to your reply.

[Gouthami67]

Hi this is Gouthami,I reinstalled my Fitbit app and tried to get paired my
android device but unable to do. I'm able to connect 4 digital number on my
Fitbit and tried to pair to my redmi7 .After that I am not able to pair I
tried Bluetooth turning on and off also rebooting my phone now I am not
able to see dashboard too on my device screen. I am trying from ten days to
sort the problem. Please help me to get my problems solved Thank you

[RicardoFitbit]

Thanks for your reply and update @Gouthami67, my apologies for the delayed reply.

Thank you for bringing this to my attention, your effort troubleshooting this with me is appreciated. Let me share with you that the Redmi 7 is not a compatible device with our products and services just as stated in our list of compatible devices. Due to this compatibility concern, Android and Fitbit app updates, you may experience certain connection difficulties with it. That being said and so we can move forward with this situation, can you please try with a compatible device instead and let me know if the issue persists?

I'll be around.