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No Internet Connection error message - Fitbit App

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‎04-02-2022 03:19 - last edited on ‎04-02-2022 09:13 by Fitbit Moderator

‎04-02-2022 03:19 - last edited on ‎04-02-2022 09:13 by Fitbit Moderator

Yep I'm having the same problem too. I've restarted my phone and the watch, I've tried reinstalling the app, I've tried putting the the Internet passwords in again but still the app won't connect to the WiFi. I don't have VPN or adblockers. What can I do to fix this as the app worked fine for the last 3 months.

 

Moderator edit: Subject for clarity.

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‎04-02-2022 09:19 - edited ‎04-02-2022 09:20

‎04-02-2022 09:19 - edited ‎04-02-2022 09:20

@zannamarie83 Welcome to the forums. Thanks for the explanation. I will gladly help you resolve the "No Internet Connection" error message. 

 

This usually occurs when one has either a VPN, an AdBlocker or the Private DNS set up. Make sure to take a look at this thread: "Oops looks like there's no internet connection" when accessing Fitbit Gallery - click here. 

 

Please note that the Wi-Fi connection is not related to this error message. Still I suggest you take a look at this article: 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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‎04-02-2022 09:19 - edited ‎04-02-2022 09:20

‎04-02-2022 09:19 - edited ‎04-02-2022 09:20

@zannamarie83 Welcome to the forums. Thanks for the explanation. I will gladly help you resolve the "No Internet Connection" error message. 

 

This usually occurs when one has either a VPN, an AdBlocker or the Private DNS set up. Make sure to take a look at this thread: "Oops looks like there's no internet connection" when accessing Fitbit Gallery - click here. 

 

Please note that the Wi-Fi connection is not related to this error message. Still I suggest you take a look at this article: 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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