help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Sp02 Data since 4-15-21

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2021 08:57

‎04-17-2021 08:57

The last 2 nights Sp02 data is being displayed as a straight line (which I am assuming means no data) in the app under Sleep data.  I don't know if this is an issue with my Versa 2 or the app.  Has anyone else experienced this?  The last Sp02 data recorded was on 04/15/21.

Best Answer
2 REPLIES 2

‎04-21-2021 17:25 - last edited on ‎10-28-2024 08:07 by Fitbit Moderator

‎04-21-2021 17:25 - last edited on ‎10-28-2024 08:07 by Fitbit Moderator

@las0210 Welcome to the Fitbit Community. Thanks for the details mentioned. 

Take into consideration the following: 

  • Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
  • You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
  • Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
  • You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
  • Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
  • Your Fitbit device must be able to consistently track your SpO2 data:
    • Wear your device slightly higher on your wrist.
    • Make sure your device is in contact with your skin.
    • Your device should be snug but not constricting.
    • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

Learn more about it in this article How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎05-14-2021 12:45

‎05-14-2021 12:45

Try going to account profile, go to charge 4 device, tiles should show up, one being apps. See if any of health metrics (especially oxygen) has update needed, click on it, and if it updates your watch will chirp and you will get a :heavy_check_mark:. That worked for me. I lost oxygen level info for several days and stumbled onto this.

Best Answer