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No device found error message

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‎11-01-2019 05:48 - edited ‎11-01-2019 05:50

‎11-01-2019 05:48 - edited ‎11-01-2019 05:50

My Fitbit Flex 2 has not been tracking my steps for the last 3 days. I keep getting the error message no device found. I have taken the following steps : cleared the cache, forced stop, clear storage, uninstalled the app, reinstalled the app all to no avail. The pod is working, it lights up and it is at 80% charged. No idea what else I can do.

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‎11-03-2019 17:34

‎11-03-2019 17:34

@debbie0817 It's great to see you in the Fitbit Community.

 

I'm sorry to hear that you are experiencing difficulties to sync your Fitbit Flex 2. Thank you for letting us know the troubleshooting steps you've performed.

 

In addition to the steps you've followed, you can find useful instructions on the article Why won't my Fitbit device sync?

 

If this doesn't help, please let me know which phone do you have?

 

Please let me know if you have any question.

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