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No email when reseting password

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‎04-11-2025 17:04

‎04-11-2025 17:04

Hi,

I'm having trouble with the login password reset email. I've forgotten my password and requested the reset password email. It said it was sent but there is nothing in my emails. Has anyone else had this problem?

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3 REPLIES 3

‎04-12-2025 07:33

‎04-12-2025 07:33

@Angel._.444 

Have you checked your spam folder?

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

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‎04-12-2025 16:54

In response to gdio53

‎04-12-2025 16:54

Yes i have 

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‎04-17-2025 08:20 - edited ‎04-17-2025 08:21

In response to Angel._.444

‎04-17-2025 08:20 - edited ‎04-17-2025 08:21

Hi there!

@Angel._.444 A warm welcome to the Fitbit Community! @gdio53 Thanks for the help!

Thank you so much for letting us know that you haven't received any email for resetting the password of your Fitbit account yet. 

@Angel._.444 Is it possible that you've already migrated your account to a Google account?

If you have a Google account, you need to access your google services in order to access your Fitbit account. To learn how to change or reset your Google Account password, see the Google Accounts help article.

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