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No green light

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‎01-14-2019 16:57

‎01-14-2019 16:57

Hi. 

I have had a Blaze for 11mths. The green lights on the back of the watch have just stopped working, therefore tje watch is unable to monitor my HR. I have checked that the HR is on in the settings of both the watch and app, which it had been. I had also shut down the watch a couple of times and restarted it, and the app, however, the lights are still off. Any further suggestions/assistance would be much appreciated.

Cheers. 

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‎01-14-2019 20:35

‎01-14-2019 20:35

As a last attempt you might want to try to factory reset your Blaze. if it fails again I'm afraid it might be an hardware issue.

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‎01-16-2019 14:33

In response to Giampi71

‎01-16-2019 14:33

Thanks for your advice.
I had left my watch off for a few hours, came back to it and the lights
were on. They went off again for a bit last night, then cambe back on
again! If this keeps happening, I will try a factory reset.
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