No internet connection error message

[mariennema]

I choose one (not the one I want as Fitbit says it is out of reach) but Fitbit continues to say I have no Internet.  Please help.  Very sick of dealing with this.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @mariennema, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[mariennema]

Here i am in another year with the very same problem described above.  I have a Versa2 and using Samsung Note 5, same as last year.  I have to follow all those steps every time these days.  My time is completely incorrect and syncing didn't fix it.  So i could sync once and then i have to go through all of that crap.  Didn't pay this much for all this agony that just gets worse as it goes.  Things worked ok with premium but now that i stopped premium, things are worse than ever!

[BraulioFitbit]

Hey there, @mariennema. Thanks for the details provided in your post.

I understand where your frustration is coming from. I recommend that you check if your phone is updated to the latest Android version under Settings and also check if the Fitbit app is updated to the latest version on the Play Store. If your Android version and Fitbit app meets the requirements to sync, please let me know if you see this error message when your phone is connected to Wi-Fi or mobile data.

Hope this helps. 

[mariennema]

Will let you know.