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No internet connection error message

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‎03-22-2020 15:30 - last edited on ‎04-21-2020 18:57 by Fitbit Moderator

‎03-22-2020 15:30 - last edited on ‎04-21-2020 18:57 by Fitbit Moderator

Hi recently upgraded from Fitbit Basic to Premium all worked well till the last week. No App states no internet connection.  Have removed reinstalled the app twice have powered cycled my Samsung S7 multiple times.  Ensured App has enabled all notifications are turned on pls help

 

Moderator edit: Subject for clarity 

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‎04-21-2020 18:57

‎04-21-2020 18:57

Hi @AD5NR, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Fitbit app before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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