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Unable to setup Charge 3 with Huawei P10

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‎03-23-2020 02:45 - last edited on ‎04-21-2020 18:46 by Fitbit Moderator

‎03-23-2020 02:45 - last edited on ‎04-21-2020 18:46 by Fitbit Moderator

i tried to use my sister charge 3 but every time I try to set up shows to me Not working? page 

i tried to turn it off but it only shows the smiley face and cant complete the rectangle that shows before the smiley face 

 

what should i do ?

 

Moderator edit: Subject for clarity 

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‎04-21-2020 18:45 - last edited on ‎08-08-2025 05:21 by Fitbit Moderator

‎04-21-2020 18:45 - last edited on ‎08-08-2025 05:21 by Fitbit Moderator

Hi @sarahalghamdi, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for bringing this to our attention and for the details that were shared with us. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

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