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No measurements message on heart rate

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‎06-04-2020 15:59 - last edited on ‎06-05-2020 17:47 by Fitbit Moderator

‎06-04-2020 15:59 - last edited on ‎06-05-2020 17:47 by Fitbit Moderator

I'm seeing no measurements for my heart rate after clearing the cache,  forcing the app to stop,deleting and reinstalling the app, unpairing and repairing my inspire HR and giving the app all permissions. I can see them on my dashboard on the fitbit website but not on the app. When I tap on the heart rate icon it just says no measurements. I have a samsu g galaxy s8+, which should be supported. 

 

Moderator Edit: Clarified subject

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‎06-05-2020 17:46

‎06-05-2020 17:46

Hi @migsch, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? Is your Samsung Galaxy S8+ running Android 9? For us to move forward, please send me a screenshot of the error message you receive.

 

Looking forward to your reply.  

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