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No notifications Samsung j7 2017

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‎07-20-2017 12:44

‎07-20-2017 12:44

I just have a new Samsung j7 2017. I don 't get any notification on my fitbit charge 2. I followed every step, I restarted my fitbit, restarted my phone... but still no notifications.  My phone tells me: notifications are running, but when I choose: seks test notification, nothing is happening. Is there any solution?

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‎07-23-2017 08:20

‎07-23-2017 08:20

Welcome to the Community @Karlien1234!

 

In this case I wouldn't be able to tell you exactly why the notifications are not coming through. Since the J7 is not currently a supported device, compatibility issues can absolutely happen. Because the app is not optimized to run on the J7, we cannot guarantee that it will work at 100% all the time.

 

Look forward to your reply.

Lanuza | Community Moderator

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‎07-23-2017 08:38

In response to LanuzaFitbit

‎07-23-2017 08:38

After a few hours of searching and rebooting.. everything works.  So J7 2017 is compatible with fitbit!


Verzonden vanaf mijn Samsung Galaxy-smartphone.
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