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No notifications with Fitbit Charge 4, Android 13 and Xiaomi Redmi Note 11

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‎07-24-2023 09:09 - last edited on ‎07-25-2023 09:16 by Fitbit Moderator

‎07-24-2023 09:09 - last edited on ‎07-25-2023 09:16 by Fitbit Moderator

I'm going totally insane trying to get fitbit notifications to work with my new phone.  I'm trying all sorts of combinations of turning off bluetooth, restarting, uninstalling the app, ensuring notification settings allow everything, and nothing seems to work

I can get it to work for a very small period of time (post install of the app) but as soon as I restart the phone, notifications are gone, and I get the 'notification service not running.  A phone restart is required to re-enable notifications on your tracker'  And restarting definitely does not work

Any advice would be great fully received before I chuck this useless fitbit in the bin...

Moderator edit: Subject for clarity.

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‎07-25-2023 09:15

‎07-25-2023 09:15

@ddawso3 Welcome to the forums. Thanks for reaching out about the notifications on your Fitbit Charge 4. 

I will gladly help you set them up. I appreciate the explanation and the initiative to try and solve this on your own. I recommend you take a look at the following article: Wie erhalte ich Benachrichtigungen von meinem Smartphone auf meinem Fitbit-Gerät?. 

Please note that many Android devices have settings to optimize battery usage. That means stopping apps that are running on the background when are not used. Those seem to be the default settings for every app. You can change those settings for every single app. The Fitbit app needs to be allowed to run in the background, so that the connection for the notifications persists: . Go to your settings and tap on "Apps". A list of apps will be alphabetically displayed. Tap on Fitbit and then under "permissions" you should enable "auto start" and for the energy savings program, no restrictions. The settings vary from phone to phone but I am sure you will be able to find them with these instructions. 

RodrigoM | Community Moderator, Fitbit

View best answer in original post

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2 REPLIES 2

‎07-25-2023 09:15

‎07-25-2023 09:15

@ddawso3 Welcome to the forums. Thanks for reaching out about the notifications on your Fitbit Charge 4. 

I will gladly help you set them up. I appreciate the explanation and the initiative to try and solve this on your own. I recommend you take a look at the following article: Wie erhalte ich Benachrichtigungen von meinem Smartphone auf meinem Fitbit-Gerät?. 

Please note that many Android devices have settings to optimize battery usage. That means stopping apps that are running on the background when are not used. Those seem to be the default settings for every app. You can change those settings for every single app. The Fitbit app needs to be allowed to run in the background, so that the connection for the notifications persists: . Go to your settings and tap on "Apps". A list of apps will be alphabetically displayed. Tap on Fitbit and then under "permissions" you should enable "auto start" and for the energy savings program, no restrictions. The settings vary from phone to phone but I am sure you will be able to find them with these instructions. 

RodrigoM | Community Moderator, Fitbit

Best Answer

‎07-27-2023 08:29

In response to RodrigoMFitbit

‎07-27-2023 08:29

Hi Rodrigo you are an absolute star, the 'auto start' fixed it, thank you so much for your help.  Dave

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