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No option to link Facebook with Fitbit app

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‎01-22-2021 05:13 - last edited on ‎01-24-2021 19:56 by Fitbit Moderator

‎01-22-2021 05:13 - last edited on ‎01-24-2021 19:56 by Fitbit Moderator

Both on the app and on the dashboard, there is no option to link Facebook. On the App, the "Connect to Facebook" button (which previously didn't work) just doesn't appear. And on the Dashboard, there's no option at all. 

 

Moderator Edit: Clarified subject

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‎01-24-2021 19:56

‎01-24-2021 19:56

Hi @codyraymilner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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