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Nutrition Facts don't update with serving size

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‎01-21-2021 04:43 - last edited on ‎01-24-2021 19:57 by Fitbit Moderator

‎01-21-2021 04:43 - last edited on ‎01-24-2021 19:57 by Fitbit Moderator

Recently noticed the calories update, but the nutrition facts do not update when a serving size is modified. I hope this is just a bug that can be fixed quickly??  If not, this is dangerous, and needs to be fixed ASAP please! People on specific health programs, diabetics, or people with any other health issues or diseases that require specific nutritional intake needs have been using this app while getting misleading nutrition facts that could be detrimental to thier health. Fortunately I discovered this by accident, but I'm upset everything previously logged is incorrect. Hoping this is an easy fix?

 

Moderator Edit: Clarified subject

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‎01-24-2021 19:57

‎01-24-2021 19:57

Hi @Ji89, welcome to the Community Forums. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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