No phone widget for Fitbit app

[bstirling]

So, after the last phone app update there is no longer a Fitbit widget! No Fitbit widgets at all in the widget drawer! Why were they removed? It was helpful to see steps or other stats right on the phone without opening the app.

[Guy_]

Did you try to restart the phone, just in case they are still there somewhere?

[bstirling]

Hi Guy,

Thanks for the suggestion.  Yes, I have restarted my phone, at least twice.  And no the widgets are NOT there.

[Guy_]

How odd, probably best to contact Fitbit Support directly. They may be able to help you with a solution.

[bstirling]

I'm not sure "Support'" can help.  I contacted via chat and the guy knew NOTHING about apps  I talked about it being on the phone and he kept insisting it was on the Versa 2.  I asked to talk with someone else and all he did was ignore the request and try asking what the Versa 2 was doing.  NO HELP.

[SilviaFitbit]

@Guy_ Thank you for the assistance offered. 

@bstirling Hi there. Thanks for the troubleshooting performed and the details mentioned. 

Your feedback about our Support team is appreciated, we're always striving to improve our services offered. I'd like to clarify that the Fitbit widget is still available to users. Let's try the following troubleshooting: 

- Log out from the Fitbit app 
- Clear the app cache 
- Log back in and try to add the widget to your phone 

If you're still experiencing this, let me know the phone model and OS installed. 

Hope this helps. 

[bstirling]

Hi SIlvia,

Unfortunately, this didn't work. I logged out of the app and there are
still NO widgets at all for Fitbit. The

My phone is a Samsung Note 8 and I'm running Android 9.

Thanks for your suggestion.

Best regards,
Bruce

[SilviaFitbit]

@bstirling Thank you for getting back. 

I appreciate the phone specifics shared. Since the widget is still not displaying as an option, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[bstirling]

Hi Silvia,

So the way it finally corrected was to totally uninstall, reboot the phone,
and reinstall. Likely the upgrade had a problem on my phone and something
must have been corrupted. All is well now.

Regarding the chat suggestion. Given the recent experience with it, it was
NOT helpful. The Community option or a phone call are likely better
choices.

[SilviaFitbit]

@bstirling Thank you for getting back. 

I appreciate your comments towards our communication channels, we're always working to provide a good service. Glad to hear that once that troubleshooting was performed, the widget displayed again. Hope you continue enjoying Fitbit features and reaching your goals. 

Have a good weekend.