No readiness score on the Fitbit app

[Laurie50]

Fit bit chargeb5 not recording  readiness score even when wearing it to sleep & it's tracking sleep score. Customrt Service Not Available!

Now my fit bit is not recording anything I do or recording some of it inaccurately,  help. 

Moderator edit: Subject for clarity.

[SunsetRunner]

Hello @Laurie50 

Check to make sure you are connected to your Bluetooth correctly. If it is connected try toggling it of then on again and also try restarting your phone. If the problem persist I’d try restarting your Fitbit Charge 5 to see if that resolves the problem. You will not lose data doing a restart. Look here to see how it’s done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😉 Let me know if that fixed the problem 

[RodrigoMFitbit]

@SunsetRunner I appreciate your input and help. 

@Laurie50 Welcome to the forums. I will be glad to help you with your readiness score on the Fitbit app. 

Please be so kind to check the following article: Why don’t I see a daily readiness score in the Fitbit app?. Here you find the requirements and some suggestions to get a daily readiness score. 

Have a nice day!

[Laurie50]

Both u & mega bite helped me. I touched t flat button on my charging g cord & toggled my blue tooth connection. My fit bit is recording sleep score now & I expect it to show a readiness score in t prescribed amount of time. Ty both. Laurie50

[SunsetRunner]

That’s fantastic news @Laurie50! 😃 I’m happy it worked! Enjoy the rest of your weekend and as always Happy Stepping!