04-25-2018 14:43
04-25-2018 14:43
My Alta HR has only calculated my sleep stages twice in the last three weeks. I am not doing anything differently, my device is charged, and I have already tried restarting it.
I've had my device since last Summer, but could it be defective?
04-25-2018 19:32
04-25-2018 19:32
I am also having problems with my Alta HR not recording sleep stages. I got it the middle of February and it had been working fine until the 5th of April. It just quit recording sleep stages and I had not changed anything. I have done everything support told me to do but it still doesn't work.
07-02-2018 15:00
07-02-2018 15:00
For my Alta HR it seems the sleep stages also don't work, and never did. It is less than a month old.
I've reinstalled the app, removed it from my bluetooth devices, restarted it and reconnected it.. don't know what else to try
07-02-2018 19:39
07-02-2018 19:39
07-03-2018 05:31 - edited 07-03-2018 05:34
07-03-2018 05:31 - edited 07-03-2018 05:34
I have tried different positions but it doesn't help. It tracks my hart rate just fine during the night ...
-- edit: I also tried to enable the sensitive option, but that just reduces the amount of hours that count as sleep since it registers more restless times.