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Not Getting Caller ID after App Update

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‎03-28-2019 05:20 - last edited on ‎03-29-2019 07:14 by Fitbit Moderator

‎03-28-2019 05:20 - last edited on ‎03-29-2019 07:14 by Fitbit Moderator

I updated my samsung s8 last week and since then when i get calls the caller ID doesnt show who is calling me anymore. Please help

 

 

Moderator edit: Clarified subject

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‎03-29-2019 07:13

‎03-29-2019 07:13

Hello @Asifhussain.

 

Thanks for bringing this up and sharing those details.

 

In this case I'd like to recommend that you try following the steps listed in this help article to get your Fitbit to receive the notifications properly once again. They should get everything to work correctly.

 

Keep me posted on how it goes or if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎03-29-2019 10:19

In response to LanuzaFitbit

‎03-29-2019 10:19

Still not working

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‎03-31-2019 10:46

In response to Asifhussain

‎03-31-2019 10:46

Hello @Asifhussain.

 

I apologize for the delay in my response. Thanks for trying those steps and letting me know that this is still going on.

 

In this case I'd like to ask some questions:

  • Is this happening for all calls or only some of them?
  • If only some, are those callers saved to your phone's contacts?
  • Are you experiencing any other issues?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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