Not Syncing Sleep Information

[Sandra_bg86]

Since 23 April, my fitbit versar doesn't sync the dreams informations with android app

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Sandra_bg86.

Thanks for bringing this up. Let me help you figure out what is going on.

I'd like to ask you some questions about the situation:

• Is all other data syncing correctly?
• Is the sleep data not syncing at all or are some details still syncing?

In the meantime I'd like to mention some of the reasons that the sleep could not have been tracked. If your HR is high when you are sleeping, due to stress or overeating, could cause the sleep is not to tracking. In addition to that, moving around in your sleep can also prevent sleep to tracking.

Let me know if you have any further questions.

[Piratetimber]

I got a firmware update last night and ever since my Fitbit will not sync. I have turned Bluetooth on and off several time and have also rebooted the phone. Tried with and without wifi nothing works. It recognised the Fitbit but will not connect. Everything was working fine before the update

[Dannella]

Same here

[Sandra_bg86]

Every information is syncing well but dreams not. See screenshot

[LanuzaFitbit]

Welcome to the Forums @Piratetimber. Hello @Sandra_bg86 and @Dannella.

I apologize for the delay in my response. @Sandra_bg86 Thanks for sharing that picture and thanks to @Dannella and @Piratetimber for sharing those details on their situation.

@Sandra_bg86 and @Dannella In your case I'd like to recommend that you try logging out of your account and then logging back in. That will force all data to be loaded from the servers once again. 

@Piratetimber For your situation, let's try following the steps listed in this help article. They should get your Fitbit syncing once again.

Let me know how it goes or if there are any other questions.

[Dannella]

After multiple tries, it finally works.

I had to turn off Bluetooth and forget the connection to my Fitbit. Uninstalled the app, plugged my Fitbit in and held the button down for 12 seconds. Reinstall the app, reconnect the Bluetooth, log in and try to sync up with the app. After many failed attempts it finally worked. 

[Sandra_bg86]

I reboot my fitbit , unistalled and then reinstalled android fitbit app, trying to solve the problem. But this persists

The problem is that i cant see sleep data in fitbit and neither in android app. 

Also the light that monitorizes Heart rate doesnt work and i cant see my heart rate

Pleasel, could you help me to solve this?

[LanuzaFitbit]

Hello @Dannella and @Sandra_bg86.

Thanks for reaching back and trying all of those steps to get the information to sync to your accounts.

@Dannella Glad to read that everything is finally working properly on your end. I'm sure that it will continue working properly without any hiccups.

@Sandra_bg86, In that case it seems to be happening because your HR is not tracking so the sleep is not being tracked either. Let's try following all of the steps listed this help article. They should help so that the HR light turns back on and so your Fitbit can track your HR.

Let me know if you have any further questions.

[Sandra_bg86]

I have fitbit versa, firmware version 32.33.1.30

 I didnt change any configuration since 23th april.

I think that this is a problem due to last update or any issue with my fitbit.

[Sandra_bg86]

Yesterday I reset to fabric state my fitbit versa, remove from my app and configure as new.

After that today I have sleep data in app and in my fitbit. But the Heart rate no working, the light is not turn on never.

I will open a topic in fitbit versa, because it is not a problem of app, it is a problem of my versa.

[LanuzaFitbit]

Hello @Sandra_bg86.

Thanks for reaching back with those details and the pictures.

I could see that you have been in contact with our support team. Please continue communicating with them, I am sure that they will be more than happy to help you find the best solution possible for this situation.

Please let me know if you have any other questions I can help you with.