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Not Syncing

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‎07-06-2017 03:17

‎07-06-2017 03:17

My fit bit has not synced with my phone since Monday at 10am. I have tried restarting, turning off everything that I have read what to do. Not sure if it's my phone or the fit bit. 

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‎07-06-2017 21:43 - edited ‎07-06-2017 21:47

‎07-06-2017 21:43 - edited ‎07-06-2017 21:47

I got a replacement Charge HR on June 22.  I went through set up and everything was great for a day.  It has not synced since then.  I have done ALL troubleshooting.  I can't even get it to sync on the computer with the dongle.  Help please!!  I'm getting very frustrated and am about to throw the thing against the wall!!!

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‎07-07-2017 00:01

In response to SkiCB

‎07-07-2017 00:01

When you say you have tried all troubleshooting, did that include restarting your fitbit using this procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times. 

 

 

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‎07-07-2017 00:06

‎07-07-2017 00:06

When you say you have tried "restarting" do you mean the phone or the fitbit?

 

If you meant the phone then try restarting the fitbit too using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries though as it's known to not always work. The recommendation is to try it at least 3 times.

 

If that doesn't help there are some more troubleshooting steps in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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