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Not Syncing

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‎07-04-2016 09:38

‎07-04-2016 09:38

My fitbit surge hasn't been syncing for the last 3 days. I get one of 2 messages. 1- device cannot be found, even through it full charges and on my wrist and the second- you device is scheduled to sync and will start shortly, but it never does.
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9 REPLIES 9

‎07-05-2016 06:20

‎07-05-2016 06:20

Did does not keep synced information
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0 Votes

‎07-05-2016 12:23

‎07-05-2016 12:23

Mine is doing that too!
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0 Votes

‎07-05-2016 17:56

‎07-05-2016 17:56

My fitbit charge is also not syncing. Its worked perfect beffore since i started using it in march. I get the same 2 messages. This started sunday July 3rd at 241pm. Any advise??
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‎07-05-2016 19:10

In response to Cathycarson2121

‎07-05-2016 19:10

I posted hoping others might have a solution.
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‎07-05-2016 19:52

‎07-05-2016 19:52

Flex here, same thing, only just started today
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‎07-05-2016 20:42

‎07-05-2016 20:42

Oh, and my wife's works fine. I've reset mine, and reinstalled the app as well. Nothing works
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‎07-05-2016 22:38 - edited ‎07-05-2016 22:53

‎07-05-2016 22:38 - edited ‎07-05-2016 22:53

For the Fitbit Android App version 2.28 (2182996), I want to suggest turning on Location Services (and also Bluetooth). Turning on Location Services helped me sync my Flex to my Android Fitbit App. I found this solution in the Google App store.

 

sync prob.jpg

 

1) Can the moderators make a "sticky" post about the Android App needing Location Services turned on to sync please?

2) Can the moderators get someone to update the Fitbit help page for "I can't sync my tracker":

http://help.fitbit.com/articles/en_US/Help_article/1866/

under "Fitbit app for Android"

to reflect the information that Location Services need to be turned on? There is currently no information there that suggest that Location Services need to be turned on, and it is not an intuitive step to take. This is going to cause (or has caused) a lot of people grief.

Please...

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‎07-06-2016 03:19

In response to geeruff

‎07-06-2016 03:19

Thanks for the tip but I have already tried that with no luck. 😞
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‎08-03-2016 17:04

‎08-03-2016 17:04

Everyone -- If you're experiencing issues with syncing, I recommend these troubleshooting steps. 

 

If you're still unable to sync after those tips, please let me know at what step in the process you get stuck on and any error messages that you may receive. Screenshots/pictures are always welcomed as well. Hope this helps everyone!

Erick | Community Moderator

It's all about the food! What's Cooking?

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