07-06-2017 03:17
07-06-2017 03:17
My fit bit has not synced with my phone since Monday at 10am. I have tried restarting, turning off everything that I have read what to do. Not sure if it's my phone or the fit bit.
07-06-2017 21:43 - edited 07-06-2017 21:47
07-06-2017 21:43 - edited 07-06-2017 21:47
I got a replacement Charge HR on June 22. I went through set up and everything was great for a day. It has not synced since then. I have done ALL troubleshooting. I can't even get it to sync on the computer with the dongle. Help please!! I'm getting very frustrated and am about to throw the thing against the wall!!!
07-07-2017 00:01
07-07-2017 00:01
When you say you have tried all troubleshooting, did that include restarting your fitbit using this procedure?
https://help.fitbit.com/articles/en_US/Help_article/1186/
If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.
07-07-2017 00:06
07-07-2017 00:06
When you say you have tried "restarting" do you mean the phone or the fitbit?
If you meant the phone then try restarting the fitbit too using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give it a few tries though as it's known to not always work. The recommendation is to try it at least 3 times.
If that doesn't help there are some more troubleshooting steps in this help file: