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Not able to complete setup on my old ionic

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‎09-11-2019 14:11

‎09-11-2019 14:11

 

My Versa died today so after contacting customer support, they are sending me a new one!!!  Thank you fitbit!  My problem...I've been trying to get my Ionic set up and it finds the tracker but keeps saying to try again.  I have done it probably 100 times and I am getting pretty frustrated.  I wouldn't care but after having fitbits for 5+ years, I feel lost without it. 

 

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‎09-11-2019 16:25

‎09-11-2019 16:25

A couple of things you might try or look at:

 

1. Clear the Fitbit app cache

2. Look at your phone's bluetooth and see if it still has the Ionic paired. If it is then unpair it and then try again. 

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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