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Not accurately showing distance

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‎06-15-2016 09:17

‎06-15-2016 09:17

When I use the "Track Exersice" feature while jogging, it will show the proper distance. But, when I use the workout feature on the FitBit (I have a Charge HR) itself, it shows less than half of the actual distance traveled. I have adjusted my stride length but can't think of what else I can do to correct the problem. Any ideas?

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‎06-20-2016 06:32 - last edited on ‎11-18-2025 08:45 by Fitbit Moderator

‎06-20-2016 06:32 - last edited on ‎11-18-2025 08:45 by Fitbit Moderator

Welcome to our Community @RandiNoelle! Thanks for joining us! Smiley HappyThis is really weird...try restarting your tracker by following the steps @SunsetRunner provided in this thread. Try tracking a workout putting your tracker into exercise mode to see if it tracks it correctly.

Let me know how it goes! Cat Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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