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Not charging

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‎05-20-2016 05:29

‎05-20-2016 05:29

My flex will not charge. Light comes on when plugged in then goes off.
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4 REPLIES 4

‎05-20-2016 05:33 - last edited on ‎11-19-2025 09:26 by Fitbit Moderator

‎05-20-2016 05:33 - last edited on ‎11-19-2025 09:26 by Fitbit Moderator

It's nice to see our Community is growing @Rozi! Welcome! Smiley HappyWhy don't you try to take the tracker out the wristband and use a cotton swab and rubbing alcohol to clean it. Before putting your tracker back in the wristband, dry both the tracker and the inside and outside of the wristband with a cloth or paper towel. To clean the charging contacts, follow the steps below. If you prefer, you can watch thisvideo instead. Also, try a different USB port or UL-certified wall charger. Do not use a USB hub. 

Hope this helps, let me know how it goes!Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎05-20-2016 17:46

In response to MeylinP

‎05-20-2016 17:46

Looks to be charging after the cleaning. Thanks!
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‎05-20-2016 17:46

‎05-20-2016 17:46

Seems to be charging after cleaning. Thanks!
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‎05-21-2016 05:50 - last edited on ‎11-19-2025 09:20 by Fitbit Moderator

In response to Rozi

‎05-21-2016 05:50 - last edited on ‎11-19-2025 09:20 by Fitbit Moderator

Thanks for the update @Rozi! Man HappySo glad to hear it's finally charging...I'd like to invite you to our Discussions board which is the perfect place to make new friends and share your interests here at Fitbit.

Let me know how it goes! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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