Not getting SpO2 data on Versa 2

[Amanda789]

Hi,

I've just had a replacement versa 2 as the button stopped working.  I had spo2 on the original but it now says its not available.  Ive deleted and reloaded the App but its still not available.  Im very disappointed as it was one of my reasons for getting a versa 2.

Please help.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Amanda789 Welcome to the Fitbit Community. Thanks for the detailed information shared. 

I appreciate the troubleshooting performed prior to posting. I see where your disappointment is coming from.

If you see the message “SpO2 not installed” on your clock face, install the SpO2 Tracker app. For instructions, see Add SpO2 to your Fitbit device.

If you see dashed lines on the clock face or SpO2 tile, a message that the SpO2 data couldn’t be read, or missing data in the Health Metrics tile in the Fitbit app on your phone, keep in mind the following:

• Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
• You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
• You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
• Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
• Your Fitbit device must be able to consistently track your SpO2 data:
  • Wear your device slightly higher on your wrist.
  • Make sure your device is in contact with your skin.
  • Your device should be snug but not constricting.
  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

Hope this helps. 

[Amanda789]

Thanks for the response. I have already tried to download the SpO2 clock to my versa 2, but it says "not available" when i open the SPo2 signaure icon.
I followed the instructions again and it still says not available.
Thanks
Amanda 789

[SilviaFitbit]

@Amanda789 Thank you for getting back. 

I appreciate the troubleshooting performed. Let's try setting up your Versa 2 to your phone as a new device and check if you're able to install the SpO2 clock face. 

Hope this helps.