Not getting notifications from Samsung a20e

[Jannette13]

I have changed my phone to samsung a20e & im not getting texted alerts or phone call alerts on my chatge 2 fitbit 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Jannette13.

Thanks for bringing this up and sharing those details.

In this case, it might be happening because the Galaxy A20e is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps for the notifications.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.