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Not getting notifications on Alcatel 7

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‎01-19-2020 05:32 - last edited on ‎01-20-2020 20:26 by Fitbit Moderator

‎01-19-2020 05:32 - last edited on ‎01-20-2020 20:26 by Fitbit Moderator

I have the Alcatel 7 and I was wondering when will you make it compatible? I miss receiving texts on my versa. Can you update the app to be supported on the phone? I keep getting the same error message about how I need to restart my phone to enable notifications but I've done that multiple times. Please help!

 

Moderator edit: Subject for clarity 

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‎01-20-2020 20:26

‎01-20-2020 20:26

Hi @akeeva_, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Let me share with you that we are constantly working and testing different mobile devices to make sure that they work as intended with our products and services. As it turns out, at this moment I'm unable to let you know when or if the Alcatel 7 will be added to our list of compatible devices, however, my best advice for you will be to constantly check our list of compatible devices for any update.

 

Keep me posted.

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