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Not getting notifications on charge 2

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‎02-04-2019 07:57

‎02-04-2019 07:57

I'm not getting a notification when I'm getting a call or text. I've tried turning off Bluetooth, waiting 15 seconds then turning it back on. Then I turned off my phone, waited 15 seconds and turned it back on. I have a Samsung S9 plus. Thanks for your help! 

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‎02-05-2019 00:31

‎02-05-2019 00:31

A common cause of this with the Charge 2 is when the fitbit is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the issue here?

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‎02-05-2019 04:05

In response to SteveH

‎02-05-2019 04:05

I held the button and it says it's on.

Sent from my iPad
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‎02-05-2019 04:07

In response to BustinAss

‎02-05-2019 04:07

Can you test it now that it's definitely on (I can't remember if holding the button shows the current status or changes it and then shows it)

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‎02-11-2019 12:56

‎02-11-2019 12:56

I ran into this issue as well. I tried everything under the sun including deleting the app, clearing bluetooth cache, re-pairing. I even figured out how to reset the fitbit. Nothing worked.  I believe something changed in the app a couple months ago. I even switched phones and that didn't work. 

 

I gave up and ordered the Charge 3.  Notifications are now working. 

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