Not getting phone notifications on Versa

[jess.ann]

I have read the guide to get notifications on my Versa from my phone.

It says when I go to the Notifications section on the FitBit app I should turn on the ones I want to receive; however, it only shows options for push notifications or email notifications. I can't find any section for phone notifications or app notifications.

I've been trying to figure this out for a few weeks and haven't had any luck. I have everything turned on as far as the Bluetooth connection, I have the notifications turned on through the watch, etc. I tried looking for a similar question on the boards here but couldn't find anything.

Has anyone else had this problem and figured out the solution? Thanks

[LanuzaFitbit]

Welcome to the Forums @jess.ann.

Thanks for bringing this up and sharing everything that you have already tried to get the notifications to work.

I'd like to take a closer look at what is going on and ask what phone is it that you are using with your Fitbit. Additionally, could you share a screenshot of what you are getting on the notifications setting on the Fitbit app?

Having that information should definitely help me better understand what is going on.

[Janet.S93]

@jess.ann 

I am experiencing this issue, were you able to resolve it when you had this problem?