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Not getting phone notifications on Versa

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‎05-30-2019 04:44

‎05-30-2019 04:44

I have read the guide to get notifications on my Versa from my phone.

 

It says when I go to the Notifications section on the FitBit app I should turn on the ones I want to receive; however, it only shows options for push notifications or email notifications. I can't find any section for phone notifications or app notifications.

 

I've been trying to figure this out for a few weeks and haven't had any luck. I have everything turned on as far as the Bluetooth connection, I have the notifications turned on through the watch, etc. I tried looking for a similar question on the boards here but couldn't find anything.

Has anyone else had this problem and figured out the solution? Thanks

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‎05-31-2019 05:36

‎05-31-2019 05:36

Welcome to the Forums @jess.ann.

 

Thanks for bringing this up and sharing everything that you have already tried to get the notifications to work.

 

I'd like to take a closer look at what is going on and ask what phone is it that you are using with your Fitbit. Additionally, could you share a screenshot of what you are getting on the notifications setting on the Fitbit app?

 

Having that information should definitely help me better understand what is going on.

Lanuza | Community Moderator

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‎09-07-2019 20:09

‎09-07-2019 20:09

@jess.ann 

I am experiencing this issue, were you able to resolve it when you had this problem? 

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