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Not getting sleep insights and heart rate

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Not getting (1) sleep insights (2)heart rate

 

 

Moderator edit: updated subject for clarity

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Welcome to the Forums @tongaonkar.

 

Let me help you figure out what could be happening with the sleep insights and HR.

 

The first thing I'd like to do is to ask what Fitbit is it that you are using. That can shed some light into what is going on. Also, are the HR sensor's lights turning on?

 

It is important to mention that the data for sleep insights requires your Fitbit to be able to track your heart rate. As such let's try the following:

  • Clean the HR sensor with a damp piece of cloth and then dry it. This helps in case there is a dust particle preventing the Fitbit from getting a reading.
  • Tighten the strap around your wrist. That will help so that the Fitbit has an easier time getting the readings.

Keep me posted on how it goes or if you have any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

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