help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is The Galaxy A60 Supported with Flex 2?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2019 16:19 - last edited on ‎05-27-2019 06:38 by Fitbit Moderator

‎05-26-2019 16:19 - last edited on ‎05-27-2019 06:38 by Fitbit Moderator

Dear All,

After Flex2 connect with Samsung A60, the counting and alarm can be synced. But notification is not working and I tried to resetup again still not work. Is it Flex2 not yet support new samsung mobile? Thanks

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-27-2019 05:08

‎05-27-2019 05:08

Hello @ICarusYan and a warm welcome.  The Samsung A60 is a very new phone and is not on the list of compatible devices for the Android app.  This probably explains why the app doesn't work properly.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-27-2019 06:35

In response to LZeeW

‎05-27-2019 06:35

Welcome to the Forums @ICarusYan. Thanks for taking the help @LZeeW!

 

@ICarusYan Thanks for sharing those details on the matter. 

 

As @LZeeW mentioned, the Galaxy A60 is not a supported device. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

Having said all of that, maybe you could post about adding the A60 to the list in our Feature Suggestions board. That way other users can comment and vote on the idea to show their support for it. If you do post in there be sure to read the FAQ to better understand how that board works.

 

Let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes