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Not pairing with Galaxy J5

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‎07-29-2018 04:05 - last edited on ‎07-30-2018 07:33 by Fitbit Moderator

‎07-29-2018 04:05 - last edited on ‎07-30-2018 07:33 by Fitbit Moderator

Hi

I have Samsung galaxy J5 2016  and it wont pair automatically - if you force it sometimes it will I have checked all the notifications and all correct and have restarted a number of times. Keeps asking to restart blue tooth which has no affect. One afternoon all my old messages came thro but since then nothing. Wife and daughter  have i phone and no issues - help!

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎07-30-2018 07:33

‎07-30-2018 07:33

Welcome to the Forums @rainforth.

 

This might be happening because the Galaxy J5 is currently not on the supported devices list. Our team is aware of the need to expand the list and as soon as we have any news on the matter we will be sure to let everyone know.

 

Keep in mind that while the app can work as long as the phone meets the minimum requirements, Android 4.4+ and Bluetooth 4.0, there is a possibility that some issues will happen. Some users of phones not on that list have mentioned that going through these troubleshooting steps helped them, so it's definitely worth a try. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎11-11-2019 14:58

‎11-11-2019 14:58

Mine doesnt work now either are we supposed to buy new comparable phones mine is only 2 years old and worked until two days ago after updating the app 

RIP off 

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‎11-11-2019 15:06

In response to LanuzaFitbit

‎11-11-2019 15:06

I just realised that last mail was 2018 well you havent updated the fitbit one to work on my galaxy J5 what's a girl meant to do I only bought it 2 years ago and worked fine till Fitbit app update 

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