Not received "Sahara" badge

[TheNeilHaley]

Yesterday, I surpassed 4800 lifetime km but still have not yet received the "Sahara" badge.  I have logged out of the app, rebooted my phone, made sure there were no pending updates and cleared the Fitbit app cache.  Still no success.

As life turns out, I surpassed 25,000 steps for the first time yesterday as well (after surpassing 4800 km) and got the "Classics" badge almost instantly.  So, everything seems to be working.  Just still waiting for the "Sahara" badge.

Fitbit app version 4.39.2.fitbit-mobile-110248101
Android 15 (fully updated)

Moderator Edit: Clarified subject

[TheNeilHaley]

Well, I contacted Fitbit support for a problem with not getting a badge that I earned yesterday. Support said that there is a new version of the app that has been released.  Not very comforting.  Guess, I will have to wait and see.

https://community.fitbit.com/t5/Get-Moving/Not-received-quot-Sahara-quot-badge-Is-there-an-issue/m-p...

[LZeeW]

@TheNeilHaley   Is there any possibility that you manually added activities, let's say, because you weren't wearing your Fitbit?  Data must be collected on your Fitbit to count towards badges.

I also moved your post to the Android app forum, a better fit for this issue.

[TheNeilHaley]

No manually activities.  Every km was earned while wearing my Inspire 3.  

Very disappointing that Google does not care about us anymore.  Support does nothing for us but 'wait for the next version '

The developers need to stop breaking everything.  Maybe the developers are bored and doing this intentionally as "make work" projects.

[LZeeW]

Sorry that my suggestion wasn't the epic answer you needed.  It is a common reason for not getting a badge.  I hope it shows up for you.

[TheNeilHaley]

I am not looking for an epic answer, I am looking for a resolution to my issue.  Reading the communities, once the Fitbit app has became under Google control, there are now more things broken than working correctly.   Features that we relied on, were removed and the usefulness of the Fitbit app dropped.

Cut/Paste answers are no longer enough.  Google developers need to put a hold on the Fitbit app, go back and fix what is broken.  This is software development and maintenance 101.

[LizzyFitbit]

Hi there, @TheNeilHaley. @LZeeW Thanks for your help!

@TheNeilHaley Thanks for bringing this to our attention and sharing your experience with our Support team. I understand how you're feeling about not getting your Sahara badge and I'm sorry for this inconvenience. We're constantly working to improve our services, and your feedback is appreciated as it helps us to make that happen.

Regarding your concern, I've contacted our team so they can review your case and evaluate what can be done for you. They'll get in touch with you via email, so please keep an open communication with them.

[TheNeilHaley]

Finally received the "Sahara" badge yesterday.  Not sure what was done to fix it or and explanation why, I did not get it once I reached the 4800 lifetime km. 

[LizzyFitbit]

Hi there, @TheNeilHaley.

That's great news, I'm glad you received your badge! While this shouldn't happen again, please make sure to keep the Fitbit app updated so the rest of its functions can work correctly.