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Not receiving Call notifications after changing to Android phone

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‎06-03-2018 14:15 - last edited on ‎06-04-2018 10:07 by Moderator Alum

‎06-03-2018 14:15 - last edited on ‎06-04-2018 10:07 by Moderator Alum

Hi, i have recently changed my iPhone to a samsung s7 and i have downloaded the fitbit app but i am not receiving any messages or call notifications.

 

Any advice on how to sort this would be appreciated.

 

TIA Smiley Happy

 

Helen

 

 

Moderator Edit: Updated Subject For Clarity / Format

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2 REPLIES 2

‎06-04-2018 10:15

‎06-04-2018 10:15

Hi there @boylo3015, welcome aboard to the Fitbit Community! I saw you are not receiving call notifications after moving from iOS to Android.

 

Have you re-enable the access of your notifications on your Android phone. For this, I would like to recommend to try these steps: My tracker isn't receiving notifications (Android Fitbit app).

 

Make sure to remove the bond with your iOS and your tracker. It is possible it's interfering with your Android to received notifications. This can be address by accessing to your iOS bluetooth settings and remove your tracker from here.

 

Hope this helps and let me know if the issue continue.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎06-05-2018 14:30

In response to RobertoME

‎06-05-2018 14:30

Hi Roberto.

I have the same problem with my Fitbit Ionic and LGV10 phone  since May. I update my fitbit yesterday and it did not resolve the problem. I tried all the troubleshooting and still nothing. Do you have any idea when the problem gonna be fix?

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