Not receiving Instagram notifications on Versa 3

[bpiotrow]

Hi,

Suddenly my likes notificatinos from Instagrams stop working - I see them on phone but not on Versa 3. I've checked preferences in Instagram and Fitbit app settings. All is set as allowed but there is completley silence. Messages from Inst are displayed correctly on the watch so the issue is only with likes. I receice every other notification from any other app on Versa 3.

Did anyone noticed the same issue with likes notifications from Instagram after last update?

Moderator Edit: Clarified subject

[Syncro53]

I also can't get any notifications from instagram on my versa 2. All other notifications come thru no problem

[RicardoFitbit]

Hi @bpiotrow and @Syncro53, welcome to the Community Forums.

I appreciate the details that were shared in your posts. To better assist you with this, can you please let me know which mobile devices are you using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your replies.

[Syncro53]

I am using a pixel 4a5g this is a recent upgrade from a pixel 3 which I had
no trouble with notifications. I get notifications from all apps as I have
selected all in the check box. I was getting notifications on this phone
from instagram. And they recently stopped. I had the regular pixel update
for January and their was also an app update for fit bit in January. And
I'm not sure when the notifications stopped. The notifications come too the
phone but do not get sent to the versa2. I have tried uninstalling both
instagram and fitbit but still no notifications.

[bpiotrow]

I'm using Samsug Galaxy S7 with the newest security updates. I'm not sure about time when I record this issue but more or less it was when Fitbit app and Instagram relesed their last updates. Before that everything worked very well. I've checed 'milion' times my settings in Instagram app and Fitbit. In Instagram all type of notifications are allowed, even in 'dont disturbed mode'. I've changed priority to high etc... and nothing. The same way with Fitbit. I also tried with reinstalation of both app. Point is: every other app send notification to watch correctly, even Instagram but only from direct messages. Rest is silent.

Moderator Edit: Formatting

[Syncro53]

I got the exact same problem and I get direct message notifications also

[Syncro53]

Instagram had an update today but it didn't fix the problem. I'm pretty sure the problem is with the fitbit app. But I'm not seeing a lot of people with this problem so I'm not sure

[bpiotrow]

Today I did Instagram update to ver 174.0.0.31.132 (current Fitbit ver 3.37.1 (20243550)). Notification from Instagram are displayed on the phone but not on watch. Notifications from any other app are displayed on the phone and on the watch I also tried completely remove Instagram and make a clean installation. Still no change.

[Syncro53]

Same here

[bpiotrow]

Hi RicardoFitbit. Any suggestion about this issue?