Not receiving WhatsApp notifications

[Flor.belén]

Samsung S10. Has ben working perfectly fine but since yesterday WhatsApp notifications are off for some reason. The app is turned on for notifications.

Already tried estarteing phone and watch but nothing happened.

Both apps (WhatsApp and Fitbit) are up to date on my phone.

Not sure what to do next.

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @Flor.belén, welcome to the Community Forums!

Thanks for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Fitbit device you're currently using? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

[Flor.belén]

It worked uninstalling the app and reinstalling it! 

Thank you!

[RicardoFitbit]

Thanks for your reply and update @Flor.belén.

I'm really happy to know that your notifications concern was resolved after trying the uninstalling and reinstalling the Fitbit app process. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

It was a pleasure to assist you, have a nice one!  

[Rhondamyboysmom]

I am not getting any notifications on my Fitbit Versa, but I am getting call notifications.  No one has answered my post.  Please help.  I have uninstalled, reinstalled, turned off my phone, checked my Versa to make sure it’s not on DND.  This happened before and it’s very frustrating.

[RicardoFitbit]

Hi @Rhondamyboysmom, it's nice to see you again participating here in the Community Forums, welcome back.

Thanks for bringing this to my attention and the details that were shared in your post about your concern. I understand your frustration with this. To move forward with this, can you please let me know which Android mobile device are you using? Can you please confirm if the steps from my previous post were already took into consideration?

Looking forward to your reply.