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Not receiving call notifications on Alta

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‎04-06-2016 08:36 - last edited on ‎05-06-2016 13:16 by Moderator Alum

‎04-06-2016 08:36 - last edited on ‎05-06-2016 13:16 by Moderator Alum

My Alta is syncing with my fitbit app on my phone/computer and I have paired the Alta with my Bluetooth in my phone, yet when I call my cell phone, my Alta does not alert me to the call (I am within 12 inches of my phone) and when I have a test calendar entry with a reminder pop up on my phone, it does not appear on my Alta.  I purchased my Alta yesterday and it loaded the update to Firmware Version: 21.21.35.8.  Please advise.

 

Moderator edit: edited title for clarity

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5 REPLIES 5

‎04-08-2016 11:42

‎04-08-2016 11:42

Welcome to the Community @ydnew1us! I hope you're doing great! 

Let me help you out, I recommend checking the steps posted on this thread in order to get your notifications working properly. 

 

Hope it helps, let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎05-06-2016 10:42

In response to MaginB

‎05-06-2016 10:42

Hi there, 

 

I just got a FitBit Alta and I have successfully synced it to my Galaxy S6 edge. I get notifications for call and text but the calender events dont come through. I have it set up to sync my S calender which is fed through my google calendar. Am I doing something wrong? 

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‎05-06-2016 13:15 - edited ‎05-06-2016 13:16

‎05-06-2016 13:15 - edited ‎05-06-2016 13:16

@ydnew1us @Tishah I recommend toggling the "Fitbit Notification Service" OFF and then turning it back on with these instructions. Then go through the notifications setup flow once again and let me know if that helps.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎05-10-2016 12:31

In response to ErickFitbit

‎05-10-2016 12:31

I did not have any of these items turned on, I turned them all on a few days ago and still nothing.  No vibrations with calendar or text messages.  When the phone rings it rings four times, for the fifth and sixth rings my wrist vibrates, but if I am not next to my phone it then goes to voicemail.  This notification feature does not work for me with my S6 Edge.

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‎05-24-2016 12:19

In response to ydnew1us

‎05-24-2016 12:19

Hey my friend @ydnew1us, thanks for trying the suggestions provided! Please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

Have a great day!

Maria | Community Moderator, Fitbit


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