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Not receiving in-app notifications

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‎06-09-2020 19:02 - last edited on ‎06-09-2020 19:56 by Fitbit Moderator

‎06-09-2020 19:02 - last edited on ‎06-09-2020 19:56 by Fitbit Moderator

I am no longer able to see notifications from the community portion of the app anywhere. So if I post something on my page I have no way of knowing if someone has commented on it. I also can't see any new friend requests in the app, I just receive them in my email. How do I get the notifications section back?

 

Moderator Edit: Clarified subject

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‎06-09-2020 19:55 - last edited on ‎09-13-2025 11:07 by Fitbit Moderator

‎06-09-2020 19:55 - last edited on ‎09-13-2025 11:07 by Fitbit Moderator

Hi @Adiebel, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Let me know if you have any additional questions.

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