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Sleep Score not showing up

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‎06-09-2020 07:05

‎06-09-2020 07:05

Ive got a Charge 2 and it has been working great for a couple of years.

I have been using the Fitbit app on my android phone but recently the battery stopped working on the phone and so until I fix it I cannot access my fitbit app. I downloaded the app onto my Kindle Fire this morning without issue and checked my sleep. It shows the sleep stages correctly but there is no sleep score listed and try as I might I cannot find out how to turn it on or if that is even an option.

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‎06-09-2020 19:40

‎06-09-2020 19:40

Hi @Melora, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Also, let me share with you that the Sleep Score feature cannot be turned off. For more information about this, please check: What's sleep score in the Fitbit app?

 

Keep me posted and let me know if you have any additional questions. 

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